TERMS OF SERVICE

Tecson India Solutions Private Limited
Website: tecsonindia.com
Effective Date: 01/03/2026

Welcome to Tecson India Solutions Private Limited (“Tecson”, “we”, “us”, or “our”). These Terms of Service govern your access to and use of tecsonindia.com and your purchase of products through our website.

By accessing, browsing, registering on, or purchasing from our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Tecson

Tecson India Solutions Private Limited is an India-based seller and distributor of technology, electronics, audio/video equipment, networking products, accessories, household products and other products offered through our website.

Our registered/business details should be as displayed on the website and applicable invoice.

2. Eligibility

You may use this website only if:

• You are legally capable of entering into a binding contract under applicable Indian law.
• The information provided by you is accurate and complete.
• You use the website only for lawful purposes.
• You do not misuse, interfere with, or attempt to gain unauthorized access to the website or its systems.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, pricing and availability displayed on the website are accurate.

However:

• Product images may differ slightly from the actual product because of screen settings, photography or packaging revisions.
• Manufacturer specifications may change from time to time.
• Packaging, accessories, colour or design may differ where the manufacturer has legitimately revised the product.
• Availability is subject to stock at the time of order processing.

Where there is a material discrepancy between the product supplied and the product ordered, the matter will be handled under our Return & Refund Policy.

4. Prices

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice.

Applicable taxes, shipping charges or other charges, where applicable, will be displayed before order confirmation or reflected in the applicable invoice.

5. Orders

When you place an order, you are making an offer to purchase the selected product.

An order is subject to:

• Product availability;
• successful payment/authorization;
• verification of order information where required; and
• acceptance by Tecson.

We reserve the right to cancel or decline an order where there is a legitimate reason, including:

• product unavailability;
• pricing or listing error;
• suspected fraudulent activity;
• incorrect customer information;
• payment failure;
• inability to deliver to the provided address; or
• circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to our Refund Policy.

6. Payment

Payments may be processed through the payment methods and payment service providers made available on the website.

You agree that:

• payment information supplied by you must be accurate;
• you must have the legal right to use the selected payment method; and
• you will not use fraudulent or unauthorized payment methods.

Tecson does not ordinarily retain complete card information where payment processing is handled by an authorized third-party payment provider.

7. Shipping and Delivery

Orders will be shipped to the delivery address provided during checkout.

Delivery timelines displayed on the website are estimates and may vary because of:

• courier delays;
• weather;
• public holidays;
• regional restrictions;
• logistics disruptions;
• incorrect/incomplete address information; or
• other circumstances beyond our reasonable control.

For detailed information, please refer to our Shipping Policy.

8. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy available on the website.

Customers should inspect products promptly after delivery and report any applicable damage, defect, wrong-product or missing-item issue within the period specified in that policy.

Products returned must satisfy the applicable return conditions.

9. Warranty

Where a product carries a manufacturer warranty, the warranty is generally provided by the respective manufacturer or authorized service provider, subject to the manufacturer's warranty terms.

Tecson may assist customers with warranty-related communication where applicable, but Tecson does not extend or alter a manufacturer's warranty unless expressly stated otherwise.

Warranty claims may require:

• invoice/order details;
• serial number;
• product photographs;
• description of the issue; and/or
• inspection by the manufacturer or authorized service centre.

Physical damage, misuse, unauthorized modification, liquid damage, normal wear and tear and other exclusions may not be covered by the manufacturer's warranty.

10. Product Authenticity

Tecson aims to supply genuine products sourced through legitimate commercial channels.

Where applicable, customers may receive products supplied through authorized distributors, manufacturers, brand partners or other legitimate supply channels.

Product packaging may change from the images displayed on the website because manufacturers periodically update packaging.

11. Manufacturer and Brand Rights

All trademarks, logos, brand names, product names, images and intellectual property appearing on the website belong to their respective owners unless otherwise stated.

Nothing on this website grants a customer ownership or licensing rights in any third-party trademark or intellectual property.

Tecson's own trademarks, branding, website content and original materials remain the property of Tecson India Solutions Private Limited or their respective rights holders.

12. Website Use

You agree not to:

• use the website for unlawful purposes;
• attempt to interfere with website functionality;
• introduce malicious code, viruses or harmful software;
• access restricted areas without authorization;
• copy or reproduce website content for commercial purposes without permission;
• scrape or systematically collect website information without authorization;
• impersonate another person or entity; or
• use the website to commit fraud or facilitate unlawful activity.

13. Customer Accounts

If account registration is available, you are responsible for maintaining the confidentiality of your login credentials.

You must notify us promptly if you believe your account has been accessed without authorization.

Tecson may suspend or terminate an account where there is reasonable evidence of misuse, fraud or violation of these Terms.

14. Intellectual Property

The website and its contents, including where applicable:

• text;
• graphics;
• photographs;
• logos;
• product descriptions;
• page designs;
• software;
• layout;
• downloadable materials; and
• other original content

are protected by applicable intellectual-property laws.

Except where expressly permitted, you may not reproduce, modify, distribute, publish or commercially exploit such content without prior written authorization.

15. Third-Party Links and Services

The website may contain links to third-party websites or services.

Such third-party websites are not controlled by Tecson. We are not responsible for their:

• content;
• privacy practices;
• availability;
• security; or
• terms and conditions.

Your use of third-party services is subject to their respective terms.

16. Errors and Corrections

Despite reasonable efforts to maintain accurate information, the website may occasionally contain typographical, pricing, inventory or technical errors.

Tecson reserves the right to correct such errors and, where appropriate, cancel affected orders and provide a refund of amounts actually paid.

17. Limitation of Liability

To the maximum extent permitted by applicable law, Tecson shall not be liable for indirect, incidental, special or consequential losses arising from the use of the website or delays beyond Tecson's reasonable control.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited under applicable Indian law.

For products covered by manufacturer warranty, remedies may also be subject to the applicable manufacturer's warranty terms.

18. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Tecson India Solutions Private Limited, its officers, employees and representatives against claims, losses or expenses arising from:

• your violation of these Terms;
• fraudulent or unlawful use of the website;
• misuse of products; or
• infringement of third-party rights caused by your actions.

19. Force Majeure

Tecson shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

• natural disasters;
• floods;
• fire;
• epidemic/pandemic;
• war;
• governmental restrictions;
• strikes;
• transportation disruptions;
• telecommunications or internet failures; or
• other similar events.

20. Privacy

Your use of the website is also subject to our Privacy Policy.

The Privacy Policy explains how we collect, use, store and process personal information.

21. Electronic Communications

By using the website or placing an order, you consent to receiving transactional communications electronically, including:

• order confirmations;
• invoices;
• shipping updates;
• delivery notifications;
• return/refund communications; and
• customer-support communications.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

23. Jurisdiction

Subject to applicable law, courts having appropriate jurisdiction at New Delhi, India shall have jurisdiction over disputes arising from or relating to these Terms.

24. Changes to These Terms

Tecson may update these Terms of Service from time to time to reflect changes in:

• business operations;
• products and services;
• applicable laws;
• technology; or
• website functionality.

The updated version will be published on the website with the applicable effective date.

25. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by law.

26. Entire Agreement

These Terms, together with the applicable Privacy Policy, Shipping Policy and Return & Refund Policy, constitute the principal terms governing your use of the website and purchase of products from Tecson, subject to any product-specific terms expressly applicable to an order.

27. Contact Us

For questions regarding these Terms, orders, products, returns or customer support:

Tecson India Solutions Private Limited
Website: tecsonindia.com
Email: helpdesk@tecsonindia.com
Phone: +91 7398794041
Address: B12 B, Khasra No. 40/18/02, Nilothi Extension, West Delhi, New Delhi – 110041, India

GSTIN: 07AAHCT2146C1ZN
CIN: U72200DL2019PTC347056

Last Updated: 01/03/2026