Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: 01/03/2026
Website: TECSONINDIA.COM
Operated by: Tecson India Solutions Private Limited

Thank you for shopping with Tecson India Solutions Private Limited (“Tecson”, “we”, “us” or “our”). This Shipping & Delivery Policy explains how orders placed through www.tecsonindia.com are processed, dispatched and delivered.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. ORDER PROCESSING

Once an order is successfully placed and payment is confirmed, we will process the order for dispatch.

Orders are generally processed within 1–3 business days, subject to:

Product availability
Payment confirmation
Order verification
Address verification
Product-specific handling requirements
Holidays, weekends and unforeseen circumstances

Orders placed on Sundays or public holidays may be processed on the next business day.

In certain cases, additional processing time may be required for products that are made-to-order, specially packed, or require additional quality or documentation checks.

2. SHIPPING TIME

After dispatch, the estimated delivery period will depend on the delivery destination, courier service, logistics conditions and product category.

Indicative delivery timelines are:

Delivery Location	Estimated Delivery
Metro / Major Cities	2–5 business days
Other Urban Locations	3–7 business days
Remote / Special Service Areas	5–10 business days

These are estimated delivery timelines and not guaranteed delivery dates, unless a specific delivery commitment has been expressly communicated by Tecson in writing.

Actual delivery may vary because of weather conditions, transportation disruptions, strikes, public holidays, remote-location restrictions, courier delays or other circumstances beyond our reasonable control.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be displayed to the customer during checkout before the order is placed.

Shipping charges may vary depending on:

Delivery location
Product size and weight
Number of products ordered
Shipping service selected
Promotional offers
Special handling requirements

Where free shipping is offered, the applicable terms of the offer will be displayed on the website.

4. COURIER AND LOGISTICS PARTNER

Tecson may use one or more third-party logistics and courier service providers for order fulfilment.

The courier partner may vary depending upon:

Delivery location
Product dimensions
Service availability
Shipping speed
Operational considerations

Once an order is dispatched, customers may receive a tracking number or shipment reference where tracking is available.

5. SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
House/Flat/Unit number
Building/Street
Locality
City
State
PIN code
Contact telephone number

Tecson shall not be responsible for delivery failures resulting from an incorrect, incomplete or inaccurate address supplied by the customer.

If an address correction is requested after dispatch, Tecson may not be able to modify the delivery address. Any additional charges or operational consequences resulting from such request may be borne by the customer where applicable.

6. ORDER TRACKING

Where tracking is available, the tracking details will be provided to the customer through the contact information associated with the order.

Customers may use the tracking information to monitor shipment progress.

Tracking information may take some time to become active after the shipment has been handed over to the logistics partner.

7. DELIVERY ATTEMPTS

The courier partner may make one or more delivery attempts at the registered delivery address.

Customers should ensure that someone is available to receive the shipment where required.

If delivery cannot be completed because:

the recipient is unavailable;
the address is incorrect or incomplete;
the recipient refuses delivery;
the courier cannot access the delivery location; or
the customer does not respond to the courier,

the shipment may be returned to Tecson.

Any further delivery attempt or reshipment may be subject to applicable shipping charges and availability.

8. INSPECTION AT DELIVERY

Customers are encouraged to check the outer condition of the package at the time of delivery.

If the package appears severely damaged, opened, tampered with or materially compromised, the customer should, where reasonably possible:

Inform the delivery executive;
Record photographs or video of the package;
Note the condition of the package; and
Contact Tecson customer support as soon as possible.

However, failure to inspect the package at delivery does not by itself eliminate any statutory or contractual rights available to the customer in relation to defective, damaged or incorrectly supplied goods.

9. DAMAGED PRODUCTS

If a product is received damaged, the customer should contact us within the period specified in our Return & Refund Policy.

The customer may be requested to provide:

Order number
Product details
Photographs of the outer package
Photographs of the product
Photographs of the shipping label
Unboxing video, where available
Description of the damage

We may investigate the matter with our logistics partner or other relevant parties before determining the appropriate resolution.

10. WRONG PRODUCT / MISSING ITEM

If the customer receives:

a different product;
a different variant;
an incorrect quantity; or
a missing component,

the customer should contact Tecson customer support promptly after delivery.

Depending on the circumstances, Tecson may arrange for:

replacement;
missing-item shipment;
return and replacement;
refund; or
another appropriate resolution.

11. DELAYED DELIVERY

While we make reasonable efforts to deliver orders within the estimated delivery period, delivery timelines may be affected by circumstances outside our reasonable control.

Examples include:

severe weather;
natural disasters;
transportation disruptions;
strikes;
government restrictions;
public holidays;
courier operational issues;
remote-area restrictions;
incorrect address information; or
other unforeseen circumstances.

If an order is significantly delayed, customers may contact our support team for assistance.

Where applicable law provides a right to cancellation or refund because of failure to deliver within the agreed or represented timeframe, Tecson will process the matter in accordance with applicable law and the applicable refund policy. Consumer Affairs

12. UNDELIVERED / RETURNED SHIPMENTS

If an order is returned to Tecson because delivery could not be completed, we may contact the customer to determine whether:

the order should be reshipped; or
the order should be cancelled and refunded.

Where the failed delivery resulted from an incorrect or incomplete address, repeated non-availability of the recipient, refusal to accept delivery, or another circumstance attributable to the customer, any applicable additional shipping or handling costs may be deducted or charged to the extent permitted by law and disclosed to the customer.

13. MULTIPLE PRODUCTS IN ONE ORDER

If an order contains multiple products, Tecson may dispatch the products:

together in one shipment; or
separately in multiple shipments.

Separate shipments may occur because of product availability, warehouse location, product size, handling requirements or logistics considerations.

Where separate shipments are made, the customer will not ordinarily be charged additional shipping merely because Tecson has chosen to split the shipment, unless the applicable shipping terms expressly provide otherwise.

14. OUT-OF-STOCK PRODUCTS

If a product becomes unavailable after an order has been placed due to an inventory discrepancy or other unforeseen circumstance, Tecson may contact the customer regarding:

an alternative product;
revised delivery timeline; or
cancellation and refund.

Where Tecson is unable to fulfil an order, any refund due to the customer will be processed in accordance with the applicable refund terms.

15. REMOTE AND NON-SERVICEABLE LOCATIONS

Certain locations may have limited or unavailable courier services.

If the customer's address is outside the serviceable delivery network, Tecson may contact the customer regarding available alternatives.

Where an order cannot reasonably be delivered to the supplied address, the order may be cancelled and any applicable refund processed.

16. CASH ON DELIVERY

Where Cash on Delivery (“COD”) is offered, COD availability will depend on:

delivery PIN code;
product;
order value;
courier availability; and
other operational conditions.

COD may not be available for every product or location.

17. INTERNATIONAL SHIPPING

Unless expressly stated on the product or checkout page, Tecsonindia.com currently does not guarantee international delivery.

Where international shipping is specifically offered, the customer may be responsible for applicable customs duties, import taxes, clearance charges or other charges imposed by the destination country, unless expressly stated otherwise.