Legal notice
LEGAL NOTICE
Effective Date: 01/03/2026
1. WEBSITE OWNERSHIP
This website, www.tecsonindia.com (“Website”), is owned and operated by:
TECSON INDIA SOLUTIONS PRIVATE LIMITED
CIN: U72200DL2019PTC347056
GSTIN: 07AAHCT2146C1ZN
Registered/Business Address: B 12 B, Khasra No. 40/18/02, Nilothi Extension, West Delhi, New Delhi – 110041, India
Email: helpdesk@tecsonindia.com
Website: www.tecsonindia.com
For the purposes of this Legal Notice, “Tecson”, “Company”, “we”, “us” and “our” mean Tecson India Solutions Private Limited.
2. PURPOSE OF THIS NOTICE
This Legal Notice governs access to and use of the Website and should be read together with our:
- Terms of Service;
- Privacy Policy;
- Shipping Policy;
- Return & Refund Policy;
- Warranty Policy, where applicable; and
- any product-specific terms displayed on the Website.
By accessing or using the Website, you acknowledge that you have read and understood the applicable terms and agree to comply with them.
3. WEBSITE CONTENT
The information published on this Website is provided for general informational and commercial purposes.
Tecson makes reasonable efforts to ensure that product descriptions, specifications, prices, availability, images and other information displayed on the Website are accurate and current.
However, minor differences may occur between:
- product images and the actual product;
- packaging and displayed images;
- colour representation and actual colour;
- manufacturer specifications and Website descriptions; and
- product packaging before and after manufacturer updates.
Where a manufacturer changes specifications, packaging or product configuration without materially changing the product's intended characteristics, the Website may not immediately reflect every packaging variation.
4. PRODUCT INFORMATION
Product specifications, compatibility information, dimensions, technical characteristics, warranty terms and other information may originate from the relevant manufacturer or brand owner.
Where applicable, Tecson may act as an authorized reseller, distributor, sourcing partner or seller of products manufactured by third parties.
Tecson does not represent itself as the manufacturer or trademark owner of a third-party brand unless expressly stated otherwise.
Customers should review the applicable product description, manufacturer's warranty terms and compatibility information before purchase.
5. AUTHENTICITY OF PRODUCTS
Tecson is committed to supplying genuine products sourced through legitimate commercial channels.
Where Tecson expressly represents a product as genuine or authentic, such representation is made in accordance with the Company's available commercial and supply-chain records.
The Consumer Protection (E-Commerce) Rules, 2020 contain specific provisions concerning representations regarding authenticity of goods sold through e-commerce. Consumer Affairs
Customers who believe they have received an incorrect, damaged, defective or potentially non-genuine product should contact:
Email: helpdesk@tecsonindia.com
with the order number and relevant photographs/videos.
6. TRADEMARKS
All trademarks, logos, brand names, service marks, product names and trade names displayed on the Website belong to their respective owners unless expressly stated otherwise.
Nothing contained on the Website shall be interpreted as granting any person a licence or right to use any trademark without the prior written permission of its lawful owner.
Tecson may sell products bearing third-party trademarks under applicable commercial arrangements and does not claim ownership of those trademarks.
7. TECSON INTELLECTUAL PROPERTY
The following, where owned by Tecson, are protected intellectual property of the Company:
- Tecson name;
- Tecson logo;
- Website design;
- original graphics;
- photographs created or commissioned by Tecson;
- product descriptions created by Tecson;
- Website layout;
- text and editorial content;
- marketing materials;
- original software/content elements; and
- other proprietary materials.
No person may reproduce, copy, modify, distribute, publish, commercially exploit or create derivative works from Tecson-owned content without prior written authorization.
8. THIRD-PARTY INTELLECTUAL PROPERTY
Product names, manufacturer logos, photographs, trademarks and technical information belonging to third-party manufacturers remain the property of their respective owners.
Their appearance on the Website does not constitute ownership by Tecson.
Any third-party intellectual-property rights are subject to the rights and licences applicable to their respective owners and authorized commercial channels.
9. PRICING AND AVAILABILITY
Prices and availability displayed on the Website are subject to change.
Tecson reserves the right to correct:
- pricing errors;
- typographical errors;
- inventory errors;
- promotional errors; and
- technical errors.
If an order is placed at an obviously erroneous price caused by a technical or typographical error, Tecson may contact the customer and provide the applicable options in accordance with law.
An order confirmation does not necessarily constitute final acceptance where the order remains subject to verification, stock availability or payment authorization.
10. ORDER ACCEPTANCE
Tecson reserves the right, subject to applicable law, to:
- accept or decline an order;
- request additional information;
- cancel an order where stock is unavailable;
- cancel an order affected by a material pricing or listing error; or
- restrict transactions reasonably suspected to involve fraud or misuse.
Where payment has already been collected and the order is cancelled, the applicable refund will be processed in accordance with the Website's Refund Policy.
11. SHIPPING AND DELIVERY
Delivery timelines displayed on the Website are estimates unless expressly stated otherwise.
Actual delivery may be affected by:
- courier delays;
- weather;
- natural disasters;
- transportation restrictions;
- public holidays;
- incorrect delivery information;
- customer unavailability;
- regulatory/customs requirements; or
- events outside Tecson's reasonable control.
The Website's Shipping Policy forms part of the applicable terms of sale.
12. RETURNS, REFUNDS AND REPLACEMENTS
Returns, replacements and refunds are governed by the Company's Return & Refund Policy applicable to the relevant product.
Where goods are defective, incorrect, materially different from the description or otherwise covered by an applicable return entitlement, customers may contact Tecson within the specified period.
The Company will not unlawfully exclude rights or remedies available to consumers under applicable law.
Government guidance concerning e-commerce expects clear information concerning returns, refunds, exchanges and related consumer processes. Consumer Affairs
13. WARRANTIES
Manufacturer warranties, where applicable, are subject to the warranty terms issued by the relevant manufacturer.
Tecson may facilitate warranty support or communication with the manufacturer/distributor where applicable, but the precise scope of manufacturer warranty coverage shall be determined by the applicable warranty terms.
Nothing in this Legal Notice is intended to exclude any mandatory consumer right or statutory remedy.
14. PROHIBITED USE
You shall not use the Website to:
- commit fraud;
- impersonate another person;
- interfere with Website security;
- introduce malware or malicious code;
- attempt unauthorized access;
- scrape or systematically copy proprietary Website content;
- infringe intellectual-property rights;
- misuse payment systems;
- submit false information; or
- otherwise use the Website for unlawful purposes.
15. THIRD-PARTY LINKS
The Website may contain links to third-party websites, manufacturer websites, payment services, logistics providers or other external resources.
Such links are provided for convenience.
Tecson does not control third-party websites and is not responsible for their:
- content;
- privacy practices;
- security;
- availability;
- policies; or
- transactions.
Customers should review the applicable third-party terms before using those services.
16. LIMITATION OF LIABILITY
To the extent permitted by applicable law, Tecson shall not be liable for indirect, incidental, special or consequential losses arising solely from the use or inability to use the Website.
Nothing in this Legal Notice shall be interpreted as excluding or restricting liability that cannot lawfully be excluded or restricted under applicable Indian law.
Nothing herein is intended to exclude statutory consumer rights.
17. PRODUCT-SPECIFIC REGULATORY REQUIREMENTS
Different products may be subject to different Indian regulatory requirements.
Depending on the product category, applicable requirements may include those relating to:
- Legal Metrology;
- packaging and declarations;
- consumer protection;
- electrical/electronic products;
- batteries;
- environmental obligations;
- applicable BIS standards;
- cosmetics;
- food-contact materials;
- children's products;
- household products;
- safety warnings;
- warranty requirements;
- importer/manufacturer declarations; and
- other product-specific requirements.
Tecson will apply requirements relevant to the particular products it sells, as applicable.
No single regulatory standard should be assumed to apply to every product sold through the Website.
18. CHANGES TO WEBSITE AND POLICIES
Tecson may modify, update or discontinue portions of the Website and may update its policies from time to time.
The latest version published on the Website shall apply from its stated effective date, subject to applicable law.
19. PRIVACY AND PERSONAL DATA
The collection and processing of customer information is governed by the Website's Privacy Policy and applicable Indian data-protection and information-technology laws.
Where personal information is collected through the Website, Tecson will handle such information in accordance with its applicable privacy obligations and published Privacy Policy.
20. GRIEVANCE REDRESSAL
For customer complaints, order-related issues, product concerns or Website-related grievances, customers may contact:
Grievance / Customer Support Email:
helpdesk@tecsonindia.com
Company:
Tecson India Solutions Private Limited
Address:
B 12 B, Khasra No. 40/18/02, Nilothi Extension, West Delhi, New Delhi – 110041, India
Customers should provide:
- Order ID;
- registered email/mobile number;
- product name;
- nature of complaint; and
- relevant photographs/documents, where applicable.
The Consumer Protection (E-Commerce) Rules require applicable e-commerce entities to maintain a grievance mechanism and provide a means for consumers to track complaints. Consumer Affairs
21. GOVERNING LAW
This Legal Notice and the use of the Website shall be governed by the laws of India, subject to mandatory rights and remedies available to consumers under applicable law.
22. JURISDICTION
Subject to any mandatory jurisdiction or consumer forum available under applicable law, disputes relating to the Website or transactions with Tecson shall be subject to the jurisdiction of the competent courts at New Delhi, India.
23. SEVERABILITY
If any provision of this Legal Notice is held to be invalid or unenforceable by a competent authority, the remaining provisions shall continue to remain effective to the extent permitted by law.
24. CONTACT INFORMATION
TECSON INDIA SOLUTIONS PRIVATE LIMITED
Website: www.tecsonindia.com
Email: helpdesk@tecsonindia.com
Address: B 12 B, Khasra No. 40/18/02, Nilothi Extension, West Delhi, New Delhi – 110041, India
GSTIN: 07AAHCT2146C1ZN
CIN: U72200DL2019PTC347056