Refund policy

TECSON INDIA SOLUTIONS PRIVATE LIMITED

RETURN, REFUND, REPLACEMENT & CANCELLATION POLICY

Website: www.tecsonindia.com
Email: helpdesk@tecsonindia.com
Phone: +91 7398794041
Registered/Business Address: B12 B, Kh. No. 40/18/02, Nilothi Extension, West Delhi, New Delhi – 110041, India

Effective Date: 01/03/2026
Last Updated: 02/10/2026

1. PURPOSE OF THIS POLICY

At Tecson India Solutions Private Limited (“Tecson”, “we”, “us”, or “our”), we aim to ensure that products purchased through our website are delivered in the condition, quantity and specifications represented on the product page.

This Return, Refund, Replacement & Cancellation Policy (“Policy”) explains the circumstances under which a customer may request:

  • cancellation of an order;
  • return of a product;
  • replacement of a product;
  • refund of the purchase price;
  • resolution of damaged, defective, incomplete or incorrect deliveries; or
  • assistance under the applicable manufacturer warranty.

This Policy should be read together with Tecson's Terms & Conditions, Privacy Policy, Shipping Policy and Warranty Policy, wherever applicable.

The policy is intended to provide customers with clear pre-purchase information, consistent with the consumer-protection requirements applicable to e-commerce in India. Consumer Affairs

2. GENERAL RETURN POLICY

Unless a particular product page states a different return/replacement period applicable to that product, Tecson generally accepts eligible return or replacement requests within:

7 days from the date of delivery

The applicable return/replacement period displayed on the relevant product page shall prevail where it specifically provides a different period.

A return or replacement request may be considered where the product is:

  1. defective or non-functional;
  2. damaged during transportation;
  3. materially different from the product ordered;
  4. supplied with missing components or accessories;
  5. materially different from the description/specifications displayed on the website; or
  6. otherwise eligible under the applicable product-specific return policy.

Nothing in this Policy is intended to exclude or restrict any rights available to a consumer under applicable law.

3. PRODUCT-SPECIFIC RETURN POLICY

Because Tecson sells different categories of products, return eligibility may differ between products.

The product page at the time of purchase may specify:

  • return period;
  • replacement period;
  • warranty period;
  • whether the product is returnable;
  • applicable return conditions;
  • whether only replacement is available;
  • whether manufacturer warranty applies;
  • return shipping conditions; and
  • any category-specific restrictions.

Customers should review the applicable product page before placing an order.

4. ELIGIBLE REASONS FOR RETURN / REPLACEMENT

A customer may contact Tecson where the delivered product falls into one or more of the following categories.

4.1 Defective Product

Where a product does not function in accordance with its advertised specifications under normal intended use, the customer may request a replacement, return or warranty assistance, depending upon the product and applicable policy.

Tecson may perform reasonable troubleshooting or request basic information before approving a replacement or return.

4.2 Damaged Product

If the product or its packaging is damaged at the time of delivery, the customer should:

  1. photograph the outer package;
  2. photograph the inner packaging;
  3. photograph the product damage;
  4. retain all packaging materials; and
  5. contact Tecson as soon as reasonably possible.

Where available, customers are encouraged to record an unboxing video, particularly for higher-value electronics.

An unboxing video may assist investigation but shall not, by itself, be treated as the sole basis for determining a consumer's statutory rights.

4.3 Wrong Product Delivered

If Tecson delivers a product different from the product ordered, the customer should contact us immediately.

Subject to verification, Tecson may arrange:

  • reverse pickup;
  • replacement with the correct product; or
  • refund, where replacement is not reasonably available.

4.4 Missing Accessories / Components

If an advertised accessory, component, manual or other included item is missing, the customer should report the issue within the applicable return/replacement period.

Tecson may, depending on availability:

  • send the missing component;
  • replace the product; or
  • provide another appropriate resolution.

4.5 Product Not Matching Description

If the product materially differs from the description, specifications, images or other representations made on the product page, the customer should contact Tecson with details of the discrepancy.

The matter will be reviewed against the product listing, invoice and product actually supplied.

5. CHANGE-OF-MIND RETURNS

A change-of-mind return is a request where the product is not defective, damaged, incorrect or materially different from the listing, but the customer simply no longer wishes to keep the product.

Such returns will be accepted only where the particular product is expressly shown as eligible for such return on its product page.

For products where change-of-mind returns are permitted, the product must generally be:

  • unused;
  • in original condition;
  • complete with all accessories;
  • accompanied by the original packaging;
  • accompanied by manuals/documentation where supplied;
  • free from physical damage; and
  • accompanied by the original invoice/order information.

Certain products may be excluded from change-of-mind returns because of their nature, hygiene considerations, software/licensing restrictions, consumable characteristics, customized configuration, or manufacturer restrictions.

6. PRODUCTS THAT MAY NOT BE ELIGIBLE FOR CHANGE-OF-MIND RETURN

Unless otherwise stated on the relevant product page, the following categories may have restricted return eligibility:

  • opened software or software-license products;
  • activated digital products;
  • customized or specially configured products;
  • products made or configured specifically against customer requirements;
  • certain consumables;
  • products where opening/using the product creates hygiene or safety concerns;
  • products damaged after delivery due to customer handling;
  • products missing serial numbers or identification labels;
  • products altered, modified or repaired by an unauthorized person;
  • products returned without essential components or accessories; and
  • products expressly marked “Non-Returnable” on the product page.

However, a product-specific exclusion does not prevent a customer from raising a legitimate claim relating to a defective, damaged, incorrect or materially misrepresented product, subject to applicable law.

7. CONDITION REQUIRED FOR RETURN

Where a return is approved, the customer should return the product in substantially the same condition in which it was received.

Where applicable, the following should be included:

  • original product;
  • original retail box;
  • accessories;
  • cables;
  • adapters;
  • manuals;
  • warranty documentation;
  • product labels;
  • serial number/IMEI or other identification;
  • promotional items supplied with the product; and
  • original packaging.

The customer should not remove, alter or obscure serial numbers, security labels or product identification markings.

8. RETURN REQUEST PROCESS

To request a return or replacement, the customer should contact:

Email: helpdesk@tecsonindia.com
Phone: +91 7398794041

The customer should provide:

  1. Order number;
  2. Name of purchaser;
  3. Product name;
  4. Reason for return;
  5. Photographs/videos, where relevant;
  6. Description of the problem; and
  7. Any other information reasonably required for processing the request.

Tecson may issue a return authorization or provide instructions for the next step.

Customers should not dispatch products to Tecson without prior authorization, unless Tecson specifically instructs otherwise.

9. VERIFICATION / INSPECTION

For defective, damaged, incorrect or incomplete-product claims, Tecson may reasonably verify the complaint.

Verification may include:

  • photographs;
  • video;
  • serial-number verification;
  • checking the order record;
  • checking packaging;
  • product inspection;
  • functional testing;
  • manufacturer verification; or
  • other reasonable evidence relevant to the complaint.

This process is intended to prevent accidental or fraudulent returns and to identify the appropriate resolution.

It will not be used to unreasonably delay or deny a legitimate consumer claim.

10. REVERSE PICKUP

Where Tecson approves a return and reverse pickup is available, Tecson or its logistics partner may arrange collection from the delivery address.

The customer must ensure that:

  • the product is safely packed;
  • all required components are included;
  • the product is available at the agreed pickup location; and
  • the product is handed over to the authorized pickup agent.

Where reverse pickup is unavailable, Tecson may provide alternative return instructions.

11. RETURN SHIPPING COST

Defective / Damaged / Wrong / Missing Item

Where Tecson determines that the product was defective, damaged in transit, incorrect, materially different from the listing, or supplied with missing components, Tecson will generally bear the applicable approved return shipping cost.

Change-of-Mind Return

Where a discretionary change-of-mind return is expressly permitted, the applicable return shipping cost may be borne by the customer, as disclosed on the relevant product page or communicated at the time of return approval.

The applicable return-shipping arrangement will be communicated before the return is processed.

12. REPLACEMENT POLICY

Where a replacement is available and approved, Tecson may arrange replacement of the affected product.

Replacement may be subject to:

  • availability of stock;
  • verification of the reported issue;
  • product serial-number verification;
  • return of the original product where required; and
  • manufacturer-specific procedures, where applicable.

If an identical replacement is unavailable, Tecson may offer another legally appropriate resolution, including refund where applicable.

13. REFUND POLICY

Where a refund is approved, Tecson will generally refund the eligible amount through the original payment method or another permitted method.

Depending upon the payment method and banking/payment-provider processes, the amount may take additional time to appear in the customer's account.

The refund amount may depend upon:

  • the amount actually paid;
  • approved return status;
  • promotional discounts;
  • applicable shipping charges;
  • partial refunds, where applicable; and
  • the particular circumstances of the transaction.

Any refund will be processed in accordance with applicable law and the terms communicated for the relevant order.

14. REFUND AFTER RETURN

For products requiring physical return, the refund may be processed after:

  1. the returned product reaches Tecson or the designated return facility;
  2. the returned product is matched with the relevant order;
  3. necessary verification is completed; and
  4. the return is approved for refund.

Tecson may communicate the expected refund-processing timeline to the customer.

15. PARTIAL REFUNDS

Where appropriate, Tecson may provide a partial refund where:

  • only a component is affected;
  • the customer agrees to retain the product;
  • a price adjustment has been approved; or
  • another mutually accepted resolution is appropriate.

Partial refunds will be communicated to the customer before processing wherever practicable.

16. ORDER CANCELLATION

Customers may request cancellation of an order before dispatch, subject to the order's status.

Once an order has been dispatched or handed over to the logistics provider, cancellation may no longer be possible through the normal cancellation process.

In such cases, the customer may be required to follow the applicable return process.

If cancellation is successfully processed before dispatch, the applicable amount will be refunded according to the payment method and applicable refund process.

17. DELIVERY REFUSAL

Customers should not ordinarily refuse delivery merely because they have changed their mind.

Where a customer receives a damaged, incorrect or visibly tampered package, the customer should, where reasonably possible:

  • record the condition;
  • photograph the package;
  • notify Tecson; and
  • follow Tecson's instructions.

A delivery refusal does not automatically constitute an approved refund.

18. WARRANTY CLAIMS

Certain products sold by Tecson may carry a manufacturer's warranty.

Where manufacturer warranty applies, the customer may be directed to the manufacturer's authorized service network.

Warranty claims are subject to the manufacturer's warranty terms.

Warranty may not cover:

  • accidental damage;
  • misuse;
  • liquid damage;
  • unauthorized modification;
  • unauthorized repair;
  • normal wear and tear;
  • damage caused by improper installation;
  • damage caused by use contrary to instructions; or
  • other exclusions specified by the manufacturer.

Nothing in this section limits rights available to consumers under applicable law.

19. BRAND / AUTHORIZED RESELLER PRODUCTS

Tecson may sell products manufactured by third-party brands through authorized distribution channels or other legitimate procurement channels.

The brand's warranty, service and support terms may apply independently of Tecson's return policy.

Where required, Tecson may request the customer to approach the manufacturer's authorized service center for technical diagnosis or warranty service.

20. FRAUDULENT OR ABUSIVE RETURN ACTIVITY

Tecson reserves the right to investigate patterns of potentially fraudulent or abusive return activity, including circumstances involving:

  • repeated return of materially different products;
  • serial-number mismatch;
  • missing components;
  • deliberate physical damage;
  • signs of unauthorized modification;
  • counterfeit or substituted products;
  • repeated false damage/defect claims; or
  • other conduct suggesting misuse of the return process.

Where an investigation identifies a legitimate concern, Tecson may take appropriate action consistent with applicable law and the customer's contractual and statutory rights.

21. SERIAL NUMBER AND PRODUCT IDENTIFICATION

For products carrying serial numbers, IMEI numbers, MAC addresses, batch numbers or other unique identification, Tecson may record such information for order fulfillment, warranty administration, returns and fraud prevention.

A returned product may be checked against the identification information associated with the original order.

22. ORIGINAL PACKAGING

Customers should retain the original packaging until they are satisfied that the product is functioning correctly.

Original packaging may be particularly important for:

  • electronics;
  • fragile products;
  • products requiring manufacturer warranty;
  • products eligible for replacement; and
  • products requiring transportation back to Tecson.

23. NON-RECEIPT / DELIVERY ISSUES

If an order is marked delivered but the customer has not received it, the customer should contact Tecson promptly.

Tecson may coordinate with the logistics provider to investigate:

  • delivery confirmation;
  • delivery scan;
  • proof of delivery;
  • shipment tracking;
  • address information; and
  • other relevant logistics records.

The customer may be asked to provide confirmation or information reasonably necessary to investigate the matter.

24. DAMAGED / TAMPERED PACKAGE

If a package appears significantly damaged or tampered with at delivery, the customer should photograph the package before opening it and contact Tecson.

Where practical, customers should preserve:

  • outer packaging;
  • shipping label;
  • inner packaging;
  • product;
  • accessories; and
  • any visible damage.

25. RETURN OF ACCESSORIES AND FREE ITEMS

Where an order includes free accessories, promotional items or bundled components, these should generally be returned along with the main product where the entire order is being returned.

Failure to return included components may affect the applicable resolution, subject to applicable law.

26. PRODUCT-SPECIFIC TERMS PREVAIL

Where the product page clearly provides a specific return, replacement, warranty or service condition, that product-specific information shall apply to the extent permitted by applicable law.

Tecson may periodically modify return conditions for particular products or categories based on manufacturer terms, logistics requirements, product characteristics or applicable legal requirements.

27. GRIEVANCE REDRESSAL

Customers may contact Tecson for complaints, return issues, refund issues, warranty coordination or other post-sale concerns.

Customer Support / Grievance Contact

Tecson India Solutions Private Limited
B12 B, Kh. No. 40/18/02, Nilothi Extension, West Delhi, New Delhi – 110041, India

Email: helpdesk@tecsonindia.com
Phone: +91 7398794041
Website: Tecson India

Please include the Order ID in your communication wherever possible.

Tecson will provide an appropriate complaint/reference mechanism for customer complaints.

The Indian e-commerce rules contemplate grievance handling and mechanisms allowing consumers to track complaints, and the 2026 amendments further emphasize accurate disclosure of grievance-redressal information. Consumer Affairs

28. IMPORTANT CONSUMER RIGHTS

Nothing contained in this Policy shall be interpreted as:

  • excluding statutory consumer rights;
  • limiting remedies available under applicable law;
  • excluding liability that cannot legally be excluded;
  • misleading customers regarding their rights; or
  • preventing a customer from approaching an appropriate consumer authority or forum.

The Consumer Protection Act framework provides consumer remedies and consumer dispute mechanisms in India. Consumer Affairs

29. POLICY CHANGES

Tecson may modify this Policy from time to time to reflect:

  • changes in law;
  • changes in logistics arrangements;
  • manufacturer warranty requirements;
  • changes in product categories;
  • changes in payment systems; or
  • improvements to customer service processes.

The version published on the website at the relevant time will apply to future purchases, subject to applicable law and the terms applicable to an existing order.

30. GOVERNING LAW

This Policy shall be governed by the applicable laws of India.