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Terms and Conditions

 Terms and Conditions
These Terms and Conditions apply to your use of the website www.tecsonindia.com, which is operated by Tecson India Solutions Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at B‑12B, KH No. 40/18/02, Nilothi Extension, New Delhi – 110041. By using this website, placing an order, or registering an account, you agree to be bound by the terms stated herein. If you do not agree with these terms, you must not use this website.

You confirm that you are at least 18 years of age or are accessing the site under the supervision of a legal guardian or authorized representative. If you are using the website on behalf of a company or organization, you confirm that you are authorized to bind such entity to these terms.

When you create an account with us, you agree to provide true, accurate, and current information. You are solely responsible for maintaining the confidentiality of your account login details and for any activity that occurs under your account.

We reserve the right to make changes to product availability, pricing, and specifications without prior notice. Placing an order through the website constitutes an offer to purchase the selected items. We reserve the right to accept or reject any order in part or in full at our discretion. All prices displayed on the website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated. Payment for all orders must be made in full at the time of checkout through our integrated and secure third-party payment gateways.

Shipping and delivery timelines provided on the website are estimates only and not guaranteed. Ownership and risk of loss of the products shall pass to you upon delivery to the address provided. Shipping charges, if applicable, will be displayed during the checkout process.

Our return and refund policy is subject to the terms mentioned under our Return Policy section. We reserve the right to reject returns for products that are used, damaged post-delivery, or not in original condition. Refunds, if applicable, will be processed to the original payment method.

All intellectual property rights in the website and its contents, including but not limited to product listings, text, images, trademarks, and software, are owned by or licensed to Tecson India Solutions Private Limited. You agree not to use or reproduce any part of the website for any commercial purpose without our prior written permission.

To the fullest extent permitted by applicable law, Tecson India Solutions Private Limited shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of or inability to use the website or products purchased through it. We are also not responsible for any delays or failures in performance resulting from events beyond our reasonable control, including but not limited to natural disasters, labor strikes, internet outages, or governmental restrictions.

We reserve the right to suspend or terminate your access to the website or cancel any order if you violate these terms or engage in any fraudulent or unlawful activity. These terms shall be governed by and construed in accordance with the laws of India. Any dispute arising under these terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

We may revise these terms at any time without prior notice. Continued use of the website following such changes will mean that you accept those changes. We recommend reviewing this page regularly to stay informed of any updates.

If you have any questions or concerns regarding these terms, you may contact Tecson India Solutions Private Limited at B‑12B, KH No. 40/18/02, Nilothi Extension, New Delhi – 110041, India. You can also reach us by phone at +91 9455909105 or by email at contact@tecsonindia.com.


Return and Refund Policy


Returns & Refund Policy – Tecson India Solutions Private Limited

We want you to be completely satisfied with your purchase. If you're not happy, we’re here to help.

Return Window
You can return most products sold on tecsonindia.com within 7 days of delivery. Items must be unused, in original packaging, and in resellable condition to qualify for a return.

Eligible Conditions for Return
Returns are accepted if:

  • The item was damaged or defective upon delivery
     
  • You received the wrong product
     
  • The product is unused and in its original packaging
     

How to Request a Return
To initiate a return, simply email us at contact@tecsonindia.com with your order ID, reason for return, and photos if the item is damaged or incorrect. Our support team will review your request and guide you through the next steps.

Refund Timeline
Once we receive and inspect the returned item, we’ll issue a refund to your original payment method. Refunds are typically processed within 5–7 business days after the return is approved.

Non-Returnable Items
For hygiene and software activation reasons, some products like headphones, earphones, and license-based software cannot be returned unless they arrive defective or damaged. Please check product-specific return eligibility before purchase.

Shipping Costs
If the return is due to our error (wrong item, damaged product), we’ll cover the return shipping charges. In other cases (e.g., if you change your mind), return shipping will be your responsibility.

Warranty Support
If your product is under warranty and develops a fault after the return period, we’ll assist you with warranty claim support as per the manufacturer’s policy.

Contact Us
For any return or refund-related queries, contact:
Tecson India Solutions Pvt. Ltd.
📍 B‑12B, KH No. 40/18/02, Nilothi Extension, New Delhi – 110041
📞 +91 9455909105
✉️ contact@tecsonindia.com

Copyright © 2019-2025 Tecson India Solutions Private Limited - All Rights Reserved.

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